Sales Specialist, Dallas
About The Position
The Sales Specialist is responsible for meeting selling and customer service objectives while following the boutique’s operational and asset protection standards. Based at the Hermès Dallas Boutique, the role works collaboratively with the sales team and selling support teams to support the client experience in a fast-paced luxury environment. The position reports to the Floor Director. The role includes achieving individual and collective sales targets, maintaining the selling floor and supplies, processing accurate point-of-sale transactions, supporting inventory preparation and counts, and providing service consistent with Hermès standards. Regular in-person work at a company-designated location is an essential function.
Requirements
- At least 2 years of sales experience.
- Strong relationship-development and communication skills.
- Even-tempered with the ability to multitask continuously.
- Self-starter able to work independently while collaborating with a team.
- Strong organizational skills.
- Open availability to accommodate business needs.
- Ability to lift 0–25 pounds without assistance.
- Ability to work regularly in person at a company-designated location.
Nice To Haves
- Experience in a luxury environment is preferred.
Responsibilities
- Meet monthly and annual individual sales goals while contributing to the boutique’s collective sales target.
- Organize and prioritize the selling floor to support sales and the client experience; keep supplies such as bags, boxes, note cards, ribbon, and stationery stocked.
- Maintain the selling floor according to visual merchandising guidelines, including straightening, replenishment, physical EAS tagging, and ticketing.
- Assist with inventory preparation as needed.
- Process transactions accurately, including receipts, CRM files, SKUs, monetary payments, client verification, and administrative support for after-sales service when needed.
- Partner with management on point-of-sale decisions and report discrepancies arising during opening, closing, or the business day by the end of the business day.
- Keep the workstation clean and organized.
- Comply with asset protection procedures, including applicable employee sign-in sheets and bag checks; follow key-control and merchandise-security guidelines.
- Follow physical EAS tagging and ticketing guidelines for products on the floor, in the back of house, and in returns.
- Prepare for physical inventory and participate in monthly cycle counts or counts as directed by management.
- Provide prompt, friendly service, offer assistance and answer questions, and help with wrapping and packaging at the point of sale.
Benefits
- Commission and bonus incentives based on sales performance
- Medical, dental, and vision coverage
- Life insurance and disability coverage
- Paid time off, including 15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time
- Paid parental leave and transition time
- 401(k) and Roth retirement plan with company matching and profit sharing
- Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance
- Product discount
- Employee Assistance Program (EAP) resources
- Access to Calm App, Health Advocate, and Family Building Support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
