Applications Specialist (Dallas)

Munsch Hardt Kopf & Harr•Dallas, TX

About The Position

The Applications Specialist analyzes business, technical, and user requirements and translates them into application configurations, technical solutions, workflows, and system improvements. The role supports enterprise and legal applications, including document management systems, Microsoft 365, Adobe Acrobat, Litera products, and time-entry applications. It evaluates application functionality, recommends technical solutions, configures and maintains systems, and resolves complex application and integration issues. The specialist contributes to application integrations, testing, upgrades, migrations, conversions, deployments, and enhancements. The role also maintains application security and technical documentation, assists with scripts and automation, evaluates new technologies, and collaborates with vendors and internal IT teams. It provides advanced application support and technical guidance to Technical Support personnel and participates in Firm technology initiatives. Scheduled after-hours maintenance, upgrades, implementations, and critical application support may be required as necessary.

Requirements

At least 3 years of recent experience supporting, configuring, implementing, or administering enterprise applications.
Experience with Microsoft 365 and legal-industry applications, including document management, time and billing, document production, and workflow systems.
Strong knowledge of enterprise application administration, configuration, integration, testing, and troubleshooting.
Working knowledge of application integrations, APIs, Active Directory, Microsoft Entra ID, and application security concepts.
Strong analytical and problem-solving skills, including the ability to independently evaluate technical issues, develop solutions, and make recommendations.
Excellent communication, organizational, and customer service skills, with the ability to manage multiple priorities in a fast-paced professional environment.
Ability to exercise independent judgment and maintain confidentiality when handling Firm and client information.

Nice To Haves

Experience performing application analysis, configuration, integration, testing, and implementation is strongly preferred.
Previous experience in a law firm or other professional services environment is preferred.
Experience with NetDocuments, iManage, or a comparable document management system is strongly preferred.
Familiarity with SQL, PowerShell, scripting, and workflow or automation technologies is preferred.

Responsibilities

Analyze business, technical, and user requirements and translate them into application configurations, technical solutions, workflows, and system improvements.
Evaluate existing application functionality and recommend configuration changes, integrations, automation, or other technical solutions.
Configure, test, implement, maintain, and optimize enterprise and legal applications, including document management, Microsoft 365, Adobe Acrobat, Litera, and time-entry applications.
Analyze and resolve complex application and integration issues, identify root causes, and determine technical solutions.
Participate in designing and implementing integrations and data exchanges between Firm applications and help resolve integration failures.
Develop and execute testing plans for applications, upgrades, patches, integrations, configuration changes, and new functionality.
Evaluate proposed application changes for potential effects on systems, integrations, workflows, security, and users.
Participate in technical planning and implementation of upgrades, migrations, conversions, and new system deployments.
Work with vendors and internal IT resources to assess technical requirements, troubleshoot issues, develop solutions, and implement enhancements.
Analyze application performance and reliability and recommend improvements to availability, security, and user experience.
Configure and maintain application security, permissions, authentication, and access controls according to Firm requirements and standards.
Develop and maintain technical documentation, including configurations, integration specifications, system dependencies, testing procedures, and troubleshooting documentation.
Assist with developing or modifying scripts, queries, workflows, and automation to improve application functionality and administrative processes.
Evaluate new technologies and application functionality and provide technical recommendations regarding their potential use within the Firm.
Collaborate with IT personnel to ensure applications operate effectively within the Firm’s technology environment.
Provide technical guidance to Technical Support personnel and help develop troubleshooting procedures and escalation standards.
Provide advanced application support for complex or escalated issues requiring application-level analysis, configuration changes, or technical troubleshooting.
Participate in technology projects involving lateral attorney groups, office expansions, system conversions, and other Firm initiatives.
Maintain knowledge of developments in legal technology, Microsoft 365, cloud applications, workflow automation, artificial intelligence, and other relevant technologies.
Participate in scheduled after-hours maintenance, upgrades, implementations, and critical application support as necessary.
Perform other duties and responsibilities as assigned.