Business Applications Specialist

DRB Homes•Gaithersburg, MD

13d•Onsite

About The Position

Provide operational support to end users of business applications relating to sales and customer relationship management. Promote effective application use through systematic end-user training and relevant documentation, and identify, troubleshoot, and resolve system issues. The role supports sales systems, configurations, and business design initiatives; assists divisional personnel with sales and CRM tools and integrations; and coordinates software setup, configuration, testing, deployment, and end-user training. The position is based in the Corporate Division in Gaithersburg, Maryland, and requires 40% divisional travel.

Requirements

Working knowledge of Microsoft operating systems.
Proficiency with Microsoft Office Suite products.
Ability to present ideas effectively, orally and in writing.
Strong organizational and presentation skills.
Ability to follow through on multiple projects with minimal supervision and a high level of accuracy.
Valid driver’s license.
College degree in Information Systems or Business Management, or an equivalent combination of education and/or work experience within the residential homebuilding industry.

Nice To Haves

Experience with residential homebuilder sales tools is desirable.

Responsibilities

Support systems, configurations, and business design initiatives related to Sales, including S-1440, HubSpot, DocuSign, and cloud-based telephony.
Provide ongoing support, reinforcement, and training in systematic procedures and regional processes to users.
Identify, research, and help resolve issues and inquiries related to sales systems and integrations in a timely manner.
Work with divisional personnel in the field and office to support effective use of sales and CRM tools and ensure systems, integrations, and processes operate efficiently.
Escalate questions, concerns, divisional issues, and system issues to the IT Director – Business Systems or Vice President of IT for review and assistance with resolution.
Set up, configure, test, and deploy software.
Coordinate and conduct end-user training, including producing and distributing video and internet-based training materials.
Manage projects independently.
Perform other duties as assigned.
Travel to divisional locations; 40% divisional travel is required.