Business Applications Engineer

Tosoh Quartz, Inc.•Portland, OR

About The Position

The Business Applications Engineer designs, configures, integrates, supports, and continuously improves Tosoh Quartz International’s enterprise business applications. The role translates business requirements into reliable, secure, and maintainable solutions across ERP, manufacturing, quality, document management, reporting, workflow, and related platforms, with particular emphasis on IFS Cloud and connected systems. This position combines hands-on application engineering with business analysis, solution design, integration support, data troubleshooting, release management, documentation, and Tier-2/Tier-3 problem resolution. The engineer partners with IT and business teams to improve process consistency, data quality, user experience, system reliability, and operational visibility while balancing immediate business needs with security, governance, scalability, supportability, and total cost of ownership. The role also leads assigned initiatives from discovery through deployment and stabilization, and helps users and technical teams adopt and support delivered solutions.

Requirements

Bachelor’s degree in computer science, Information Systems, Engineering, Business Information Systems, or a related discipline, or equivalent relevant experience.
At least 3 years of progressive experience in enterprise applications, ERP systems, application development, systems analysis, integration engineering, or a closely related field.
Hands-on experience configuring, supporting, enhancing, or integrating a production ERP or other business-critical enterprise application.
Strong experience with requirements analysis, process mapping, solution design, testing, release management, incident resolution, and technical documentation.
Working knowledge of SQL, relational databases, APIs, web services, data exchange, and application integration patterns.
Experience developing reports, dashboards, workflows, queries, automations, or low-code solutions that support business operations.
Demonstrated ability to troubleshoot complex application, data, interface, security, and performance issues across integrated systems.
Experience coordinating cross-functional delivery with business process owners, technical teams, vendors, consultants, and support providers.
Ability to explain technical issues, options, risks, and recommendations clearly to business users, technical teams, leaders, auditors, and external partners.

Nice To Haves

Experience with IFS Cloud or another enterprise ERP platform supporting manufacturing, supply chain, finance, quality, maintenance, projects, or human resources.
Experience with IFS configuration, reporting, workflows, events, permissions, APIs, integrations, data migration, service updates, or application lifecycle management.
Experience integrating ERP with MES, product lifecycle, document management, warehouse, quality, data, or manufacturing systems in a hybrid environment.
Experience with Microsoft Power Platform, Power BI, Azure integration services, Azure DevOps, Git, or comparable development and automation platforms.
Experience with enterprise document management, records governance, metadata, retention, controlled documents, or engineering-document workflows.
Knowledge of manufacturing operations, inventory, procurement, order management, costing, quality, traceability, and shop-floor business processes.
Experience supporting validated, regulated, customer-controlled, or audit-sensitive business processes and maintaining appropriate testing evidence.
Relevant certifications in IFS, Microsoft Power Platform, Azure, business analysis, integration, IT service management, or project delivery.

Responsibilities

Own and maintain the design, configuration standards, roadmap, documentation, and lifecycle strategy for assigned business applications, ensuring solutions are secure, reliable, cost-effective, supportable, and aligned with business priorities.
Configure, extend, test, deploy, and support IFS Cloud functionality across relevant business areas, favoring standard capabilities and using controlled customization when justified.
Analyze business processes and requirements, and create solution designs, functional specifications, technical requirements, process flows, acceptance criteria, and implementation plans.
Develop and support integrations among IFS Cloud, MES, document management, data platforms, manufacturing systems, vendor applications, and other enterprise services using APIs, messaging, file exchange, and scheduled interfaces.
Develop and maintain application workflows, events, notifications, reports, dashboards, data extracts, queries, and automation to improve operational efficiency and decision-making.
Use SQL, APIs, scripting, low-code tools, and approved development frameworks to troubleshoot data issues, automate repeatable work, and deliver maintainable application enhancements.
Support application security through role design, least-privilege access, segregation-of-duties considerations, service-account controls, auditability, and timely access changes.
Plan and execute application upgrades, service updates, patches, configuration changes, and releases with documented risk assessment, testing, approval, deployment, rollback, and post-implementation validation.
Create and maintain test plans, regression suites, validation evidence, defect records, release notes, and user-acceptance testing coordination for business-critical changes.
Monitor application health, interfaces, scheduled jobs, data synchronization, error queues, performance, and capacity; address recurring issues through root-cause analysis and preventive controls.
Serve as an escalation point for complex incidents involving application behavior, configuration, data, reporting, integrations, workflow, security, and vendor-supported components.
Maintain application inventories, configuration records, interface catalogs, data flows, technical diagrams, runbooks, recovery procedures, support documentation, and knowledge articles.
Partner with Infrastructure, Cybersecurity, Data and Analytics, ERP, MES, Engineering, Manufacturing, Quality, HR, Finance, and external providers to deliver coordinated solutions and measurable business outcomes.
Protect data confidentiality, integrity, availability, traceability, and recoverability in accordance with TQI policy, customer requirements, audit expectations, and applicable controls.
Guide vendors and consultants, review proposed designs and statements of work, validate deliverables, manage technical dependencies, and ensure solutions meet TQI standards for security, support, cost, and maintainability.
Train and support business users, process owners, analysts, and IT staff through documentation, demonstrations, knowledge transfer, and role-appropriate guidance.
Lead assigned initiatives from discovery through design, build, testing, deployment, adoption, stabilization, and transition to support while communicating status, risks, decisions, and outcomes.
Identify opportunities to simplify processes, reduce manual entry, improve first-pass data quality, strengthen controls, increase reporting transparency, and reduce application support effort.