Sales Specialist - Clinical Copilot

Microsoft•,

12d•$107,600 - $205,600

About The Position

Microsoft’s mission is to empower every person and organization to achieve more. Within Health and Life Sciences, Microsoft collaborates with healthcare organizations, partners, and its broader ecosystem to help customers use technology, data, and AI to support transformation and address the needs of their people and patients. The Sales Specialist - Clinical Copilot focuses on expanding Clinical Copilot adoption, consumption, and incremental revenue growth among healthcare customers. The role supports expansion and revenue growth initiatives for the SME&C ClinAPP Operating Unit, aligning customer adoption and account expansion with commercial priorities. It is a field-based position within the Healthcare & Life Sciences sales organization, covering assigned accounts and/or a territory, and is quota- and commission-based. The specialist connects customer goals with the solution’s value, engages executive sponsors and clinical stakeholders, and coordinates presales and post-sales activities with Microsoft account teams and Customer Success. Customer insights, outcome data, and adoption signals are used to identify expansion opportunities and increase usage of Microsoft solutions across accounts. Employees are expected to bring a growth mindset, innovate, collaborate, and uphold Microsoft’s values of respect, integrity, and accountability while fostering an inclusive culture.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field, plus 4+ years of experience in technology-related sales or account management, or equivalent experience.
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Nice To Haves

Master’s degree in Business Administration (MBA), Information Technology, Information Security, or a related field, plus 6+ years of experience in technology-related sales or account management; or a bachelor’s degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field plus 8+ years of experience in technology-related sales or account management; or equivalent experience.
4+ years of solution or services sales experience.

Responsibilities

Translate customer clinical, operational, and business priorities into a clear Clinical Copilot value proposition; use customer data and insights to identify adoption and expansion opportunities, align stakeholders on expected outcomes, and develop incremental revenue opportunities.
Develop and execute joint action plans with executive sponsors and clinical and technical stakeholders, defining adoption priorities, responsibilities, and progress measures for provider recruitment, implementation, change management, and sustained usage.
Build relationships across executive, clinical, and technical teams, using a customer-focused, consultative approach throughout the customer lifecycle to connect solution capabilities with workflows and support informed adoption and expansion decisions.
Identify adoption and consumption blockers, investigate root causes with customers, and coordinate remediation with the appropriate Microsoft and customer teams; track actions and progress to improve customer experience and support scaling.
Represent the voice of the customer by gathering feedback and sharing actionable insights with account teams, technical specialists, and internal teams; apply insights to refine success plans, align solutions to customer needs, and address experience gaps.
Partner with Account Executives, Specialists, Customer Success Managers, and other internal resources to discover and develop expansion opportunities aligned with operating-unit commercial priorities; coordinate customer engagement and deal progression.
Complete required training and relevant product and role certifications, apply learning in customer engagements, share insights with colleagues, and demonstrate Microsoft’s culture and values through inclusive collaboration and customer-focused execution.