Copilot Solution Engineer
About The Position
The Copilot Solution Engineer for the Majors Growth segment accelerates AI transformation by leading technical engagements that drive customer adoption of Microsoft 365 Copilot, Copilot Studio and Agents, and related AI-powered productivity solutions. The role owns the technical win strategy, delivers demonstrations, and guides customers through envisioning sessions aligned with their business goals and technical requirements. It serves as a trusted advisor, incorporating governance, security, and compliance into customer discussions to build confidence and support decision-making. The position also drives business momentum through differentiation, technical blocker resolution, and handoffs to deployment teams. Working with virtual teams of technical, partner, and consulting resources, the engineer educates customers, demonstrates and proves Microsoft solutions, and wins technical decisions in support of account targets. Operational excellence, partner collaboration, and continuous learning are central to achieving scalable impact and customer success.
Requirements
- Master's degree in Computer Science, Information Technology, or a related field and 3+ years of technical pre-sales or technical consulting experience; or bachelor's degree in one of those fields and 4+ years of such experience; or 5+ years of such experience; or equivalent experience.
- Must be authorized to work in the United States without current or future employer visa sponsorship.
Nice To Haves
- 6+ years of technical pre-sales, technical consulting, technology delivery, or related experience, or equivalent experience.
- 4+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
- Certification in relevant technologies or disciplines, such as Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, or Architecture.
Responsibilities
- Maintain expert-level knowledge of Microsoft 365 Copilot, Copilot Studio and Agents, and AI-powered productivity solutions, and use it to lead customer technical engagements.
- Independently deliver discovery, demonstration, and whiteboarding sessions aligned with customer business goals and technical readiness.
- Identify product differentiators, build strategy, and proactively address objections to win technical decisions.
- Lead solution design and proof-of-concept efforts by reframing customer challenges, quantifying business impact, and demonstrating Microsoft’s value in complex selling environments.
- Determine when and how to escalate blockers, push back on misaligned objections, and guide customers through resolution paths.
- Participate in partner sell-with scenarios by co-owning technical execution and serving as a trusted source of partner knowledge.
- Guide customers through envisioning sessions and incorporate governance, security, and compliance into technical conversations.
- Coordinate technical blocker resolution and seamless handoffs to deployment teams.
Benefits
- Certain roles may be eligible for benefits and other compensation; additional benefits and pay information is available through the careers link.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
