Senior Cloud Solution Architect - Agentic AI (Copilot)

Microsoft • De, DE

2d

About The Position

Microsoft’s Customer Experience and Success organization is seeking a Senior Cloud Solution Architect specializing in AI solutions. This customer-facing role acts as a strategic trusted advisor and technical subject matter expert, helping customers advance their AI transformation with Microsoft 365 Copilot, Agents, Copilot Studio, Power Platform, and GitHub Copilot. The role focuses on accelerating adoption and change management, creating business value and return on investment, and supporting sustained customer success.

The position is part of Microsoft’s Customer Experience and Success organization, which provides consulting, customer success, and support across Microsoft’s portfolio. The role collaborates with customers and internal technical and sales teams to design solutions, enable adoption, identify growth opportunities, share expertise, and maintain technical readiness. The position requires excellent verbal and written communication, analytical, and presentation skills in both German and English.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, plus proven experience in one or more of cloud/infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting; or a master’s degree in Computer Science, Information Technology, Engineering, Business, or a related field plus extensive experience in relevant cloud, technology solutions, practice development, architecture, or consulting areas; or equivalent experience.
• Extensive experience in a customer-facing role, internal and/or external.
• Extensive experience leading technical projects.
• Technical certification in cloud, such as Microsoft 365 Certified: Administrator Expert, Azure, Amazon Web Services, Google, or security certifications.
• Excellent verbal and written communication, analytical, and presentation skills in German and English.

Responsibilities

• Translate customer challenges into actionable AI solutions aligned with high-return customer outcomes, and foster satisfaction, loyalty, and long-term value.
• Lead architectural design and engage business and technical decision makers to drive intent and sustained usage of Copilot Chat, Agents, and Microsoft 365 Copilot.
• Use Copilot prompt-engineering and agent-building expertise to drive AI adoption at scale.
• Partner with technical and sales teams to identify growth opportunities and develop tailored solutions that support expansion and business-value realization.
• Participate in relevant communities, share expertise, contribute to intellectual property creation, prioritize reuse of intellectual property, and learn from others to accelerate customers’ AI transformation.
• Represent the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
• Continuously learn about Copilot Chat, Agents, Microsoft 365 Copilot, business-value realization, and adoption and change management.
• Build and maintain technical readiness aligned with Customer Success Unit priorities and corporate initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior