Sales & Service Lead (Full-Time) - ABQ Uptown

Alo Yoga•Albuquerque, NM

6d•Onsite

About The Position

The Sales & Service Lead is integral to elevating the guest experience at ALO. This role ensures targets for engagement, guest education, and interaction are met, creates a service-led environment on the sales floor, and helps create a sanctuary that distinguishes ALO from other retailers. The Lead oversees Sales & Service Associates and Cashiers, develops talent, and supports daily store operations and guest experience. In partnership with the store leader and cross-functional leads, the role uses business metrics and reports to identify opportunities, implement action plans, and support sales and operational initiatives.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Proven leadership capabilities and excellent decision-making.
Values feedback, is receptive to receiving feedback, and is eager to provide it.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Requires constant movement throughout all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Full-time employees are expected to be available for opening, closing, and weekend shifts; schedules may change.
Employees are expected to be able to work from the week of and including Black Friday through the first week of January.

Responsibilities

Lead an exceptional guest experience on the floor by assessing guest connection and technical product education, then supporting team members with feedback and coaching.
Build client relationships with customers on a daily basis.
Analyze reports, develop strategies to deliver results, support action plans for deficient areas, and identify growth opportunities.
Ensure effective sales floor coverage by developing workforce solutions and leading selling initiatives as needed.
Partner with the Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to support strategies that drive business results.
Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Sales & Service Associates and Cashiers, including recruitment and talent development.
Use company performance tools to evaluate operations associates and provide ongoing feedback to support individual growth and improvement in partnership with the store leader.
Collaborate with Community & Studio, Operations, and Visual Leads to support cross-functional training and effective business execution.
Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.

Benefits

Generous ALO employee discount.
Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors.
Competitive medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) with company matching.
Monthly store incentives.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.