Sales & Service Lead (Full-Time) - ABQ Uptown

ALO•Albuquerque, NM

7d•$19 - $23•Onsite

About The Position

The Sales & Service Lead helps elevate the guest experience at ALO by delivering engagement, guest education, and meaningful interaction. This role creates a service-led sales-floor environment and helps foster a sanctuary that distinguishes ALO from other retailers. The Lead supports sales and service performance, business operations, and team development, working in partnership with store leadership and cross-functional leads. The role is based at ALO’s ABQ Uptown location in Albuquerque, New Mexico. Full-time employees are expected to be available for opening, closing, and weekend shifts, with schedules subject to change. Employees are also expected to be available from the week of Black Friday through the end of the holiday season in the first week of January.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Demonstrated leadership capability and excellent decision-making.
Values feedback, is receptive to receiving it, and is eager to provide it.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Requires constant movement around all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Full-time employees must be available for opening, closing, and weekend shifts, and from the week of Black Friday through the first week of January.

Responsibilities

Lead an exceptional guest experience by assessing guest connection and product education and coaching team members to address gaps.
Build and maintain client relationships with customers.
Analyze reports, develop strategies, implement action plans for deficient areas, and identify growth opportunities.
Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
Partner with the Operations & Visual Manager on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to support strategies that drive business results.
Move dynamically around the retail floor to assess and fulfill the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Directly oversee Sales & Service Associates and Cashiers, including recruitment and talent development.
Use company performance tools to evaluate operations associates and provide ongoing feedback to support individual growth and improvement in partnership with the store leader.
Collaborate with Community & Studio, Operations, and Visual Leads on cross-functional training and business execution.
Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.

Benefits

Generous employee discount.
Free membership to ALO Wellness Club, including access to streaming fitness and yoga classes.
Competitive medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) with company matching.
Monthly store incentives; Leads are eligible for the monthly store incentive bonus program.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.