Sales & Service Lead (Full-Time) - The Summit Birmingham

ALO•Birmingham, AL

3d•$15 - $17•Onsite

About The Position

The Sales & Service Lead helps elevate the guest experience at ALO by delivering engagement, guest education, and interaction targets. The role creates a service-led sales-floor environment and a welcoming retail sanctuary. It leads guest service and product education, supports sales-floor coverage and selling initiatives, and uses business metrics to improve results. The Lead also oversees Sales & Service Associates and Cashiers, develops talent, and partners with operations, visual, and community teams to execute store and company priorities.

Requirements

At least 2 years of prior work experience in a client-centric sales environment.
Demonstrated leadership capabilities and excellent decision-making.
Values feedback, is receptive to receiving it, and is eager to provide it.
Self-motivated, with a desire to achieve results and excel individually and as part of a team.
Excellent interpersonal and written communication skills.
Aligns with and embodies ALO’s Guiding Principles.
Requires constant movement throughout all areas of the store.
Ability to lift, push, carry, or otherwise move up to 50 pounds.
Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
Ability to stand and move for an entire shift.
Full-time employees must be available for opening, closing, and weekend shifts, subject to change.
Employees must be able to work from the week of and including Black Friday through the end of the holiday season, the first week of January.

Responsibilities

Lead the guest experience on the sales floor by assessing guest connection and product education, then coaching team members to address gaps.
Build and maintain customer relationships.
Analyze reports, develop and support action plans for deficient areas, and identify growth opportunities.
Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
Partner with the Operations & Visual Manager on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
Use business metrics to inform strategies that drive results.
Move throughout the retail floor to assess and meet the needs of the business, team, and guests.
Lead by example and inspire staff in daily operations and guest experience.
Oversee Sales & Service Associates and Cashiers, including recruiting and developing talent.
Use company performance tools to evaluate operations associates and provide ongoing feedback in partnership with the store leader.
Collaborate with Community & Studio, Operations, and Visual Leads on cross-functional training and effective business execution.
Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.

Benefits

Generous ALO employee discount.
Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes.
Competitive medical, dental, and vision plan options.
Free virtual access to mental health providers.
New parent support for employees and dependents.
401(k) with company matching.
Monthly store incentives; Leads may participate in the Company’s monthly store incentive bonus program.
Clothing allowance.
Free yoga classes at ALO Sanctuaries in select cities.
Commuter benefits.