Sales & Service Lead (Full-Time) - The Summit Birmingham
About The Position
The Sales & Service Lead is integral to elevating the guest experience at ALO. This role ensures targets for guest engagement, education, and interaction are met; fosters a service-led environment on the sales floor; and helps create a distinctive sanctuary for guests. The Lead oversees Sales & Service Associates and Cashiers, supports talent recruitment and development, and works with store leaders and cross-functional partners to execute business priorities. The role includes leading guest service and product education, analyzing reports and supporting action plans, ensuring effective sales-floor coverage, and using business metrics to inform sales strategies. The Lead also partners with the Operations & Visual Manager on reporting, budgets, expenses, inventory, supplies, vendors, technology, and facilities. Full-time employees must be available for opening, closing, and weekend shifts, and for work from the week of Black Friday through the first week of January.
Requirements
- At least 2 years of prior work experience in a client-centric sales environment.
- Proven leadership capabilities and excellent decision-making.
- Receptive to feedback and eager to provide feedback.
- Self-motivated, with a desire to achieve results and excel individually and as part of a team.
- Excellent interpersonal and written communication skills.
- Aligns with and embodies ALO’s Guiding Principles.
- Ability to move constantly throughout all areas of the store.
- Ability to lift, push, carry, or otherwise move up to 50 pounds.
- Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
- Ability to stand and move for an entire shift.
- Availability for opening, closing, and weekend shifts.
- Availability to work from the week of Black Friday through the first week of January.
Responsibilities
- Lead an exceptional guest experience on the sales floor by assessing guest connection and product education and coaching team members to address gaps.
- Build client relationships with customers daily.
- Analyze reports, strategize to deliver results, support action plans for deficient areas, and identify growth opportunities.
- Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
- Partner with the Operations & Visual Manager on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
- Use business metrics to support strategies that drive business results.
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
- Lead by example and inspire staff in daily operations and guest experience.
- Directly oversee Sales & Service Associates and Cashiers and take responsibility for recruiting and developing talent.
- Use company performance tools to evaluate operations associates and provide ongoing feedback to support individual growth and improvement in partnership with the store leader.
- Collaborate with Community & Studio, Operations, and Visual Leads on cross-functional training and business execution.
- Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.
Benefits
- Generous ALO employee discount
- Free membership to ALO Wellness Club, with access to streaming fitness and yoga classes
- Medical, dental, and vision plan options
- Free virtual access to mental health providers
- New parent support for employees and dependents
- 401(k) with company matching
- Monthly store incentives
- Clothing allowance
- Free yoga classes at ALO Sanctuaries in select cities
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
