Sales & Service Lead - Tysons Galleria

Alo Yoga • McLean, VA

2d • Onsite

About The Position

The Sales & Service Lead is integral to elevating the guest experience at ALO. This role ensures targets for engagement, guest education and interaction are met, creates a service-led environment on the sales floor, and helps create a sanctuary that sets ALO apart from other retailers. The Lead provides feedback and coaching to team members, builds customer relationships, analyzes reports and supports action plans to improve results. They help maintain effective sales-floor coverage and lead selling initiatives as needed.

The role partners with the Operations & Visual Manager on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology and facilities. It uses business metrics to support business-driving strategies and responds dynamically to the needs of the business, team and guests. As a people leader, the Lead oversees Sales & Service Associates and Cashiers, supports recruitment and talent development, and provides ongoing performance feedback in partnership with the store leader. The Lead also collaborates with Community & Studio, Operations and Visual Leads on cross-functional training and execution of company operations directives and projects.

Full-time employees are expected to be available for opening, closing and weekend shifts, with schedules subject to change. Employees are also expected to be available from the week of Black Friday through the first week of January.

Requirements

• At least 2 years of prior work experience in a client-centric sales environment.
• Proven leadership capabilities and excellent decision-making.
• Values feedback, is receptive to receiving feedback, and is eager to provide it.
• Self-motivated, with a desire to achieve results and excel individually and as part of a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO’s Guiding Principles.
• Requires constant movement around all areas of the store.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Full-time availability for opening, closing and weekend shifts, and availability from the week of Black Friday through the first week of January.

Responsibilities

• Lead an exceptional guest experience by assessing guest connection and technical product education, then supporting team members through feedback and coaching.
• Build customer relationships daily.
• Analyze reports, strategize to deliver results, support action plans for deficient areas, and identify growth opportunities.
• Ensure effective sales-floor coverage through workforce solutions and lead selling initiatives as needed.
• Partner with the Operations & Visual Manager on reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology and facilities.
• Use metrics to support business-driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Lead by example and inspire staff in daily operations and guest experience.
• Directly oversee Sales & Service Associates and Cashiers, and support recruitment and talent development.
• Use company performance tools to evaluate operations associates and provide ongoing feedback to drive individual growth and improvement in partnership with the store leader.
• Collaborate with Community & Studio, Operations and Visual Leads on cross-functional training and business execution.
• Execute company-level operations-focused directives, projects and initiatives in partnership with the Sales & Service Manager.

Benefits

• Generous ALO employee discount and free membership to ALO Wellness Club, including access to streaming fitness and yoga classes.
• Competitive medical, dental and vision plan options.
• Free virtual access to mental health providers and new parent support for employees and dependents.
• 401(k) with company matching.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed