Sales & Reservations Agent - Ski & Snowboard School - Winter 26-27

Aspen Skiing Company•Aspen or Snowmass Village, CO

About The Position

The Ski & Snowboard School Sales & Reservations Agent serves as a key guest contact, helping guests plan and book on-mountain experiences with professionalism, warmth, and accuracy. The role is central to the guest journey, from the initial inquiry through the completed reservation, and requires delivering world-class service in a fast-paced, evolving environment. The Agent also provides essential support to Ski & Snowboard School staff and operations. This is a seasonal full-time position for the 2026–2027 winter season. Applications will be accepted until December 1, 2026.

Requirements

High school diploma or equivalent.
At least 1 year of experience in customer service, sales, or reservations.
At least 1 year of experience with phone and email communication in a professional setting.
Fluent English and excellent verbal and written communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel, and ability to learn and navigate internal reservation and point-of-sale systems.
Ability to use sales techniques such as upselling, cross-selling, and identifying guest needs to recommend suitable products and experiences.
Typing speed of at least 50 WPM with strong attention to accuracy and detail.
Strong interpersonal, customer service, organizational, and multitasking skills.
Ability to communicate confidently with guests, anticipate needs, and provide warm, personalized service.
Ability to remain composed and solutions-oriented in high-pressure situations.
Ability to work independently and collaboratively with a professional, positive, service-driven demeanor.
Ability to stand, type, and sit at a desk or computer for most of the work shift, including repetitive movements.

Nice To Haves

Bachelor's degree.
Experience in customer service, sales, or reservations in a hospitality or resort environment.
Experience with sales targets or performance goals.
Knowledge of additional languages.
Familiarity with resort operations or mountain products, especially Ski & Snowboard School offerings, or ability to learn quickly and confidently share information with guests.
Ability to occasionally lift, push, or pull 25 lbs., individually or with assistance.

Responsibilities

Engage with guests and sell Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, providing tailored recommendations.
Promote the Ski & Snowboard School and its Pros by explaining offerings, creating personalized experiences, and using upselling and cross-selling to drive sales.
Build guest relationships by providing personalized service, answering questions, and addressing guest needs before, during, and after booking.
Assist guests with reservations and inquiries, providing clear and accurate information about available products and services.
Maintain current knowledge of Ski & Snowboard School products, services, seasonal programs, changes, special events, and mountain offerings.
Use professional sales techniques to identify guest needs, drive conversion, and enhance guest satisfaction.
Communicate clearly and promptly with guests and team members in person, by phone, and by email.
Troubleshoot guest concerns, resolve issues promptly when possible, and escalate them to management when necessary.
Collaborate with internal teams to support cross-departmental communication and a seamless guest experience.
Perform other duties as assigned.