Sales & Reservations Agent - Ski & Snowboard School - Winter 26-27

Aspen Skiing Company•Snowmass Village, CO

About The Position

The Ski & Snowboard School Sales & Reservations Agent is a key point of contact who helps guests plan and book on-mountain experiences. The role delivers professional, warm, and accurate service from initial inquiry through final reservation, while supporting Ski & Snowboard School staff and operations in a fast-paced environment. The Agent engages with guests and sells Ski & Snowboard School products and other mountain offerings, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities. They provide tailored recommendations, promote the school and its Pros, and use upselling and cross-selling to drive sales and guest satisfaction. The role also supports reservations, responds to guest inquiries, maintains current product knowledge, communicates with guests and teams, resolves concerns, and collaborates across departments to provide a seamless guest experience. This is a seasonal, full-time position for the Winter 2026–27 season. Applications are accepted until December 1, 2026.

Requirements

High school diploma or equivalent required.
At least 1 year of experience in customer service, sales, or reservations required.
At least 1 year of professional phone and email communication experience required.
Fluent in English, with excellent verbal and written communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel, and ability to learn internal reservation and point-of-sale systems quickly.
Familiarity with upselling, cross-selling, and identifying guest needs to match them with appropriate products and experiences.
Knowledge of resort operations or mountain products, especially Ski & Snowboard School offerings, or ability to learn quickly and confidently share information with guests.
Typing speed of at least 50 WPM with strong accuracy and attention to detail.
Outstanding interpersonal and customer service skills, with ability to create genuine connections and provide warm, personalized service.
Ability to guide guest conversations, anticipate needs, and ensure guests feel valued and informed.
Strong organizational and multitasking skills to manage reservations and inquiries while maintaining service standards.
Ability to remain composed and solutions-oriented in high-pressure situations.
Ability to work independently and collaboratively.
Professional, positive, and service-driven demeanor.
Ability to stand, type, and sit at a desk or computer for most of the work shift and perform repetitive movements.

Nice To Haves

Bachelor's degree preferred.
Previous sales-target or performance-goal experience preferred.
Knowledge of additional languages is a plus.
Occasional ability to lift, push, or pull 25 lbs., individually or with assistance, is preferred.

Responsibilities

Deliver exceptional guest service while selling Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, and provide tailored recommendations.
Promote the Ski & Snowboard School and Pros by sharing knowledge of offerings, crafting personalized experiences, and using upselling and cross-selling strategies to drive sales.
Build relationships with guests, answer questions, and ensure guest needs are met before, during, and after booking.
Assist guests with reservations and inquiries, providing clear and accurate information on available products and services.
Maintain expert, current knowledge of Ski & Snowboard School and mountain products, seasonal programs, changes, and special events.
Use professional sales techniques to identify and meet guest needs, drive conversion, and enhance satisfaction.
Communicate clearly and promptly with guests and team members in person, by phone, and by email.
Troubleshoot guest concerns, identify real-time solutions, and escalate issues to management when necessary.
Collaborate with internal teams to support cross-departmental communication and a seamless guest experience.
Perform other duties as assigned.