Sales Representative

Lithia & Driveway•Troy, MI

17d

About The Position

Suburban Cadillac of Troy is seeking motivated, customer-focused Sales Representatives to guide customers through the vehicle purchasing process and deliver an exceptional experience that supports long-term relationships and repeat business. Candidates may have automotive experience or a background in sales and customer service. The role includes ongoing training and opportunities for career advancement in a team-oriented environment representing a luxury automotive brand.

Requirements

Strong attention to detail.
Sense of urgency and ability to work in a fast-paced environment.
Excellent communication and interpersonal skills.
Ability to type efficiently and enter customer information accurately into tracking systems.
Basic mathematical skills and ability to perform simple calculations.
Proficiency with basic computer applications and CRM systems.
Strong customer service orientation and relationship-building skills.
Self-motivation and desire to achieve individual and team goals.
Acceptable driving record and a valid driver's license in the state of residence.
High school diploma or equivalent required.
Must be at least 18 years of age.
Must be eligible to obtain and maintain applicable state licensing requirements.

Nice To Haves

Previous sales, customer service, hospitality, or automotive experience is preferred but not required.

Responsibilities

Greet customers promptly, professionally, and in a friendly manner.
Present vehicles and products to customers and accompany them on demonstration drives.
Prospect continuously and develop new business opportunities.
Gather customer contact and interest information and enter it accurately into the CRM system.
Use the Salesperson Daily Work Plan to follow up with prospective customers and maintain relationships with current customers.
Schedule and confirm customer appointments daily.
Assist customers throughout the sales process while maintaining a professional, non-confrontational experience.
Maintain current knowledge of product information, pricing, incentives, and manufacturer programs.
Attend and participate in daily sales meetings and ongoing training.
Practice and develop customer service, communication, product knowledge, and phone skills.
Maintain the appearance and cleanliness of the showroom and vehicle inventory.
Deliver sold vehicles according to established procedures and provide an outstanding ownership experience.
Introduce customers to the Service Department through the Sales-to-Service process after delivery.
Obtain all applicable licensing required by state law and company policy.
Support the onboarding and development of newly assigned sales team members through coaching, role-play, product demonstrations, and product knowledge training.
Assist new sales representatives with customer follow-up, appointment setting, and CRM use.
Communicate regularly with designated program coordinators and participate in mentoring or development programs as required.
Help trainees meet performance expectations and become successful contributors to the sales team.