Sales Representative

Charter Communications • Latham, NY

3d

About The Position

The Sales Representative acquires new residential customers in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. The role sells Spectrum connectivity services exclusively through door-to-door sales, using a consultative approach to understand customer needs and meet or exceed assigned sales targets. Compensation includes a base salary and incentives; top performers may earn total compensation of more than $100,000 a year. Employees can also receive free and discounted Spectrum internet, TV, and mobile services.

Requirements

• High school diploma or equivalent work experience.
• 0–6+ months of sales or customer service experience.
• Knowledge of cold-call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Ability to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, communications devices such as smartphones, routers, and wireless equipment, and computer software applications.
• Valid driver’s license and a satisfactory driving record that meets Spectrum standards.
• Ability to lift 10–20 pounds for 20–30 feet.
• Ability to work evenings, weekends, and holidays, with split days off.

Nice To Haves

• 1+ years of sales or related work experience.
• Understanding of communications technologies and services, particularly data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Success in sales, prospecting, or cold calling; direct sales experience is preferred.

Responsibilities

• Conduct door-to-door sales in assigned non-bulk MDU properties with 49 or fewer doors to acquire new customers.
• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Generate incremental revenue from existing customers by adding Spectrum services.
• Respond to customer problems and complaints according to company policy, using appropriate tools and resources, and follow through to ensure resolution.
• Stay informed about competitors’ activities, pricing, and offers in the assigned territory, and report changes in competitive programs or marketing directions to a supervisor or manager.
• Attend and contribute to sales meetings and training programs, applying learning and feedback to improve sales results.
• Complete sales documentation accurately and within required timeframes, including dispositions, sales orders, and sales reports.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary and incentives; top performers may earn total compensation of more than $100,000 a year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED