Sales Representative

Lithia & Driveway•Las Vegas, NV

About The Position

The Sales Representative greets customers professionally, presents products, arranges vehicle demonstrations, develops new business, and maintains customer relationships. The role includes capturing and accurately entering customer information in the CRM, scheduling appointments, following up with prospective and current customers, assisting customers during the write-up process, and keeping current on products, pricing, and manufacturer promotions. The representative participates in daily sales and training meetings, practices sales and customer-service skills, maintains the appearance of the vehicle lot and showroom, and delivers sold vehicles while introducing customers to the Service department. The position also includes mentoring an assigned salesperson for 60 days. The mentor trains the salesperson daily on the store’s sales process, role-play, product demonstrations, and product knowledge; helps with customer contacts and appointments through the CRM work plan; communicates with the program coordinator and submits monthly meeting and activity information; attends mentor training as needed; and supports the trainee in meeting the performance expectations in their job description. State-required licensing must be obtained where applicable.

Requirements

Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Ability to type efficiently and enter accurate information into a tracking system.
Ability to solve basic mathematical calculations.
Basic computer skills.
Acceptable driving record.
Valid driver’s license in the state of residence.

Responsibilities

Greet customers promptly and professionally.
Provide product presentations and accompany customers on vehicle demonstration rides.
Continuously develop and prospect for new business.
Collect customer contact and interest information and enter it accurately into the CRM.
Use the Salesperson Daily Work Plan to follow up with prospects and maintain relationships with current customers.
Schedule customer appointments daily.
Assist customers during the write-up process in a non-confrontational manner.
Maintain knowledge of product information, current sales pricing, and manufacturer promotions.
Attend and actively participate in daily sales and training meetings.
Practice customer service, customer interaction, product presentation, product knowledge, and phone communication skills daily.
Maintain the appearance and cleanliness of the vehicle lot and showroom.
Present and deliver sold vehicles according to the delivery process and introduce customers to the Service department through the Sales 2 Service process.
Obtain state-required licensing in accordance with the state’s written policy, if applicable.
Train an assigned salesperson daily for 60 days on the store’s sales process, role-play, product demonstrations, and product quizzes.
Assist the sales representative with daily customer contacts, appointments, and follow-up with sold and unsold customers using the CRM work plan.
Communicate regularly with the program coordinator and submit monthly meeting and activity information.
Attend mentor trainings as necessary and assist the trainee in meeting performance expectations.