Sales Representative

Charter Communications • Louisville, KY

5d

About The Position

The Sales Representative acquires new residential customers for Spectrum’s connectivity services through door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors. Using a consultative sales approach, the representative identifies customer needs and works to meet or exceed assigned sales performance and penetration targets. The role also generates additional revenue by selling more Spectrum services to existing customers in assigned properties and supports a positive customer experience by responding to problems and complaints and following through on their resolution.

The representative monitors competitors’ activities, pricing, and offers; contributes to sales meetings and training; applies feedback to improve results; and completes sales documentation and reporting accurately and on time. The job involves spending approximately 80% of the time outdoors, potentially in inclement weather, and requires evening, weekend, and holiday work, as well as split days off. Spectrum offers a competitive base salary and incentives, with top performers able to earn total compensation of over $100,000 per year, along with free and discounted Spectrum services.

Requirements

• High school diploma or equivalent work experience.
• 0–6+ months of sales or customer service experience.
• Knowledge of cold-call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Ability to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers, and wireless equipment, and computer software applications.
• Valid driver’s license and a satisfactory driving record that meets Spectrum standards.

Nice To Haves

• 1+ years of sales or related work experience.
• Understanding of communications technologies and services, particularly data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Sales, prospecting, or cold-calling success; direct sales experience preferred.

Responsibilities

• Acquire new customers through door-to-door sales in assigned non-bulk multi-dwelling unit properties with 49 or fewer doors.
• Support efforts to simplify and enhance the customer experience.
• Meet or exceed established monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Generate incremental revenue from existing customers by adding Spectrum services within assigned properties.
• Respond to customer problems and complaints according to company policy, use appropriate tools and resources, and follow through to ensure satisfactory resolution.
• Stay informed about competitors’ activities, pricing, and offers in the assigned territory, and inform the supervisor or manager of changes to competitive programs or marketing direction.
• Attend and contribute to sales meetings and training programs, applying learning and feedback to improve individual sales results.
• Accurately complete sales documentation, including dispositions, sales orders, and sales reporting, in accordance with quality guidelines and required timeframes.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary.
• Incentives that can bring top performers’ total compensation to over $100,000 a year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED