Sales Representative

Charter Communications • Columbus, OH

4d

About The Position

The Sales Representative acquires new residential customers for Spectrum’s connectivity services through door-to-door sales in assigned non-bulk multi-dwelling unit (MDU) properties with 49 or fewer doors. The role uses a consultative sales approach to understand customer needs and meet or exceed assigned sales performance targets. It also generates incremental revenue by offering additional Spectrum services to existing customers in assigned properties.

The position involves working outdoors for extended periods in all seasons and potential inclement weather. Representatives must be able to lift 10–20 pounds for 20–30 feet, may be exposed to moderate noise, and must be available to work evenings, weekends, holidays, and split days off. Compensation includes a base salary and incentives; top performers may earn total compensation over $100,000 per year. Free and discounted Spectrum services, including internet, TV, and mobile, are also offered.

Requirements

• High school diploma or equivalent work experience.
• 0–6+ months of sales or customer service experience.
• Knowledge of cold-call sales techniques and persuasive communication.
• Ability to travel within assigned territories using a reliable personal vehicle, including during inclement weather.
• Ability to work outdoors for extended periods in any season or weather.
• Familiarity with computer operating systems, consumer and commercial communications devices such as smartphones, routers, and wireless equipment, and computer software applications.
• Valid driver’s license and a satisfactory driving record meeting Spectrum standards.
• Ability to lift 10–20 pounds for 20–30 feet.
• Availability to work evenings, weekends, holidays, and split days off.

Nice To Haves

• At least 1 year of sales or related work experience.
• Understanding of communications technologies and services, particularly data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Success in sales, prospecting, or cold calling; direct sales experience preferred.

Responsibilities

• Acquire new customers through door-to-door sales in assigned non-bulk MDU properties with 49 or fewer doors.
• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Generate incremental revenue by adding new or additional Spectrum services for existing customers in assigned properties.
• Respond to customer problems and complaints according to company policy, using appropriate tools and resources, and follow through to resolve issues satisfactorily.
• Monitor competitors’ activities, pricing, and offers in the assigned territory and inform the supervisor or manager of changes in competitive programs or marketing directions.
• Attend and contribute to sales meetings and training programs, applying learning and feedback to improve sales results.
• Complete sales documentation accurately and within required timeframes, including dispositions, sales orders, and sales reports, following quality control guidelines.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary plus sales incentives; top performers may earn total compensation of over $100,000 per year.
• Free and discounted Spectrum internet, TV, and mobile services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED