Sales Representative

Lithia & Driveway•Dallas, TX

19d

About The Position

The Sales Representative at Southwest Kia welcomes customers, presents vehicles, conducts demonstration rides, and develops new business. The role includes gathering and accurately entering customer information in the CRM, following up with prospective and current customers, scheduling appointments, and helping customers through the vehicle write-up and delivery processes. The representative maintains product knowledge, participates in sales and training meetings, practices sales skills, and helps keep the lot and showroom clean. The role also includes mentoring an assigned salesperson for 60 days, supporting their customer-contact and appointment activity, communicating with the program coordinator, attending mentor training as needed, and helping the trainee meet performance expectations.

Requirements

Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Ability to type efficiently and enter accurate information into a tracking system.
Ability to solve basic mathematical calculations.
Basic computer skills.
Acceptable driving record.
Valid driver’s license in the state of residence.

Responsibilities

Greet customers promptly and in a friendly, professional manner.
Provide professional product presentations and accompany customers on vehicle demonstration rides.
Continuously develop and prospect new business.
Gather customer contact and interest information and accurately enter it in the CRM.
Use the Salesperson Daily Work Plan to follow up with prospective customers and maintain relationships with current customers.
Schedule customer appointments daily.
Assist customers during the write-up process and help ensure it is non-confrontational.
Maintain knowledge of product information, current sales pricing, and manufacturer promotions.
Attend and actively participate in daily sales and training meetings.
Practice customer service and interaction, product presentation, product knowledge, and phone communication skills daily.
Maintain the appearance and cleanliness of the vehicle lot and showroom.
Present and deliver vehicles after sale according to the delivery process.
Introduce customers to the Service department following the Sales 2 Service process.
Obtain any required state licensing according to the state’s written policy, if applicable.
Train an assigned salesperson daily for 60 days on the store’s sales process, role-play, product demonstrations, and product quizzes.
Assist the sales representative with daily customer contact activity using the CRM work plan, including appointments and follow-up with sold and unsold customers.
Communicate regularly with the program coordinator and submit monthly meeting and activity information.
Attend mentor trainings as necessary.
Assist the trainee in meeting performance expectations described in their job description.