Sales Representative

American Cord & Webbing Co.•Woonsocket, RI

17d•$50,000 - $95,000

About The Position

ACW is seeking a motivated, results-driven Sales Representative to develop new business, grow existing customer accounts, and build long-term customer relationships. The role identifies sales opportunities, prepares quotations, manages customer accounts, and collaborates with internal departments to deliver solutions that meet customer needs. The ideal candidate is proactive, customer-focused, organized, and able to balance new business development with ongoing account management. The position contributes to ACW's growth by identifying opportunities, understanding market trends, and delivering exceptional customer service. Compensation includes a base salary plus uncapped commission, with the opportunity to increase earnings based on sales performance. The Sales Representative manages assigned accounts, serves as a primary point of contact for sales inquiries, maintains accurate records in company CRM and ERP systems, and coordinates with internal teams to resolve customer issues and fulfill customer requirements. The role follows company policies, quality standards, recordkeeping requirements, and applicable ISO 9001 procedures. Travel to approximately one or two trade shows annually and/or large assigned customers may be required as directed by management. The schedule is an eight-hour day shift.

Requirements

Strong communication, relationship-building, and customer service skills.
Demonstrated ability to identify opportunities, develop prospects, and grow customer accounts.
Strong organizational skills and attention to detail.
Ability to manage multiple accounts, priorities, and deadlines effectively.
Sound business judgment and problem-solving skills.
Proficiency with CRM and ERP systems, or the ability to learn them quickly.
Ability to collaborate effectively with sales, customer service, marketing, and other internal departments.
Willingness to travel occasionally for trade shows.

Nice To Haves

Previous B2B sales experience.
Account management experience.
Familiarity with industrial products or manufacturing environments.

Responsibilities

Identify, prospect, and pursue new sales opportunities to expand ACW's customer base.
Develop and maintain relationships with existing customers to increase retention and account growth.
Meet or exceed sales goals and objectives established by the Director of Sales.
Research prospective customers, assess business opportunities, and develop strategies to win new accounts.
Prepare quotations for new business and follow up to convert quotes into orders.
Identify opportunities to cross-sell and upsell complementary products and services.
Use leads generated by the marketing team to develop new business opportunities.
Support marketing initiatives and provide feedback to improve lead generation and sales effectiveness.
Manage assigned customer accounts and serve as a primary point of contact for sales-related inquiries.
Respond accurately and promptly to customer and prospect questions, concerns, and requests.
Review purchase orders for pricing accuracy, correct part numbers, and completeness before submitting them to Order Entry.
Coordinate with internal departments to resolve customer issues and ensure appropriate follow-through.
Delegate appropriate tasks to the Customer Service team when necessary, following established procedures and management direction.
Work with internal departments to identify appropriate products and solutions for customer requirements.
Coordinate meetings with colleagues and management when cross-functional input is needed.
Develop a strong understanding of ACW's products, operations, quality standards, and sales processes.
Follow company policies, quality standards, recordkeeping requirements, and applicable ISO 9001 procedures throughout the sales process.
Maintain accurate and complete records of sales activities, customer communications, quotations, and opportunities in the company's CRM and ERP systems.
Create and maintain customer accounts and contact information.
Monitor competitor pricing, market trends, customer needs, and industry developments.
Communicate relevant market intelligence and customer feedback to senior management and team members.
Make informed sales decisions that support customer satisfaction, profitability, and ACW's business objectives.
Provide sales updates and participate in management meetings as requested.
Travel to approximately one or two trade shows annually and/or large assigned customers as directed by management.