Sales & Rental Coordinator

Alta•Jacksonville, FL

10d•Onsite

About The Position

Alta’s construction equipment group is seeking a full-time Sales & Rental Coordinator to support its Jacksonville, Tallahassee, and Lake City, Florida locations, based at the Jacksonville branch. The role provides operational, administrative, and transactional support to the Sales/Rental organization. It includes supporting representatives and managers, preparing quotes and transaction documents, coordinating equipment availability and transfers, and serving as a contact for customer-order inquiries. The coordinator also supports customer onboarding, processes orders and purchase orders, maintains complete records, and works with Credit, Accounting, Service, and Operations to facilitate transactions. The position maintains customer, equipment, and transaction data in CRM and ERP systems, supports data quality, tracks manufacturer programs and discounts, and provides responsive service to customers and internal partners. The coordinator is expected to incorporate Alta’s Guiding Principles into daily work, perform other duties as assigned, and maintain reliable attendance, including readiness to work at the designated start time.

Requirements

Two or more years of experience in Sales/Rental support, customer service, business operations, or a related role.
Excellent time management skills.
Upbeat and positive attitude.
Ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills.
Good computer skills, with a focus on Microsoft Word, Excel, and Outlook.
Ability to speak effectively before groups of customers or employees of the organization.
Intermediate reasoning ability, including applying common-sense understanding to written, oral, or diagrammed instructions and dealing with problems involving several concrete variables in standardized situations.
Ability to occasionally stand, walk, reach, stoop, kneel, crouch, or crawl; regularly sit, use hands, and talk/hear.
Frequently lift up to 10 pounds and occasionally lift and move office materials weighing up to 25 pounds.

Nice To Haves

Associate’s degree in business administration, Sales/Rental, Marketing, or a related field.
Experience working with CRM, ERP, or other business systems.
Knowledge of construction equipment, JCB products, or a similar industry.
Experience with Epicor/SILK systems.

Responsibilities

Provide day-to-day administrative support to assigned Sales/Rental representatives and managers.
Assist with preparing equipment quotes, proposals, and Sales/Rental documentation.
Coordinate equipment availability, transfers, and inventory inquiries.
Serve as a primary contact for internal inquiries related to customer orders and Sales/Rental transactions.
Support customer onboarding and account setup.
Create and process Sales/Rental orders, purchase orders, and related transaction documents.
Ensure required documentation is complete and accurately maintained.
Coordinate with Credit, Accounting, Service, and Operations to facilitate transaction completion.
Monitor order status and communicate updates to stakeholders.
Assist with invoicing and documentation reconciliation.
Maintain accurate customer, equipment, and transaction records in CRM and ERP systems.
Support data quality and governance by ensuring timely and accurate system updates.
Assist with tracking manufacturer programs, incentives, and discounts.
Provide responsive support to customers and internal business partners.
Coordinate communication between departments to resolve transaction issues efficiently.
Maintain professionalism and customer satisfaction throughout the Sales/Rental process.
Escalate issues when necessary and help facilitate timely resolution.
Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.