Sales & Rental Coordinator

ICM Solutions LLC • Taylorsville, UT

48m • Onsite

About The Position

ICM Solutions is seeking a Sales & Rental Coordinator to join its team in Murray, Utah. The role is the primary operational partner for Sales Representatives, the Sales & Rental Support Team, and customers. It manages contracts, order processing, equipment availability coordination, and customer communication to support accurate and timely sales and rental transactions. This is an on-site position, working in the office Monday through Friday.

Requirements

• At least 2 years of customer service, sales support, rental, or administrative experience.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in ERP, CRM, and Microsoft Office applications.

Nice To Haves

• Associate degree or equivalent experience preferred.

Responsibilities

• Process sales orders and rental agreements.
• Ensure pricing accuracy and compliance with company guidelines.
• Run rental conversions on RPO Contracts.
• Maintain customer and equipment records.
• Coordinate equipment reservations and scheduling.
• Verify equipment availability with fleet and operations teams.
• Manage rental extensions, swaps, and returns.
• Assist customers with rental requirements and documentation.
• Serve as a primary point of contact for customer inquiries.
• Provide order status updates and rental information.
• Resolve routine customer concerns and escalate them when necessary.
• Ensure contracts are complete and accurate.
• Maintain electronic customer files and supporting documentation.
• Coordinate insurance certificates, purchase orders, and required paperwork.
• Work with sales, service, transportation, and fleet teams.
• Communicate equipment availability and delivery timelines.

Benefits

• Paid time off (PTO).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree