Sales & Relationship Manager
About The Position
The Sales & Relationship Manager is the face of the company to clients from the first conversation through project completion. The role focuses on winning new business, growing existing accounts, and guiding clients toward appropriate solutions for graphics, branded environments, and art. The manager works with estimating, design, project management, production, and installation teams; project managers handle internal execution so the manager can focus on client relationships and results. The role builds a pipeline among architects, designers, facility managers, corporate real estate teams, healthcare systems, and educational institutions. It involves leading meetings, site visits, and discovery sessions; developing tailored proposals, quotes, and contracts; and serving as the primary contact for accounts while managing scope, timelines, and budgets. The manager also advises clients on materials, finishes, fabrication, custom framing, artwork, and evidence-based art selection for healthcare, assisted living, and memory care settings. Flexible work-from-home options are available.
Requirements
- Bachelor's degree or equivalent experience in architecture, interior design, graphic or environmental design, construction management, business, or a related field.
- 5+ years in business development, account management, project management, or sales in graphic production, signage, branded environments, architectural products, or workplace solutions.
- Proven record of winning new business while nurturing ongoing client relationships.
- Strong knowledge of graphic production, fabrication, printing, and installation.
- Ability to read floorplans, elevations, and design specifications.
- Excellent communication, presentation, and negotiation skills.
- Ability to manage multiple projects at once.
Nice To Haves
- Existing relationships in the architecture and design community.
- Experience with the E2 platform.
- Knowledge of custom picture framing and evidence-based design for senior living and healthcare settings.
Responsibilities
- Build and grow a pipeline of architects, designers, facility managers, corporate real estate teams, healthcare systems, and educational institutions.
- Lead client meetings, site visits, and discovery sessions, then deliver tailored proposals, quotes, and contracts.
- Serve as the trusted primary contact for accounts, managing scope, timelines, and budgets while identifying opportunities to expand client relationships.
- Kick off projects with design, production, and installation teams and support project managers in keeping work on quality, on budget, and on time.
- Advise clients on materials, finishes, fabrication, custom framing, and artwork, including evidence-based art selection for healthcare, assisted living, and memory care environments.
