Sales Professional - Inside Sales

SCI Shared Resources•New Orleans, LA

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential source of cemetery revenue, while also acting as the primary contact for families. The counselor generates leads through daily prospecting, referrals, and community networking; explains and presents services to families; and tracks activity to ensure productivity. They respond to inquiries promptly and sensitively, listen to understand each family’s needs, present valuable solutions, prepare for appointments, resolve customer concerns, and maintain relationships to support satisfaction and earn referrals. The role also connects families with pre-planning options that can help protect their relatives and friends. The counselor works with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service from at-need arrangements through aftercare and future planning. They review prior services and family contacts to prepare for current needs and share family concerns with the broader team.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends every month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Flexible hours, including the ability at times to work up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present services to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly to understand families’ unique needs and offer solutions that provide value.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the opportunity to request referrals.
Educate families about pre-planning benefits and protection for family members, relatives, and friends.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and contacts with families to prepare to support current needs or sales.
Share family concerns with the SCI team.