Sales Professional - Inside Sales

Service Corporation International • Jonesboro, GA

7d • $50,000 - $100,000

About The Position

The Sales Professional learns the industry, products, product financing and insurance options, services, Customer Relationship Management (CRM) software, and proprietary contracting software through a training program. Trainees complete coursework, pass exams, and demonstrate the skills needed to perform the role.

This compassionate, results-driven sales representative seeks out and engages prospective clients interested in pre-planned funeral services and pre-planned or at-need cemetery and mausoleum property. The role meets with client families at the funeral home or virtually to discuss ways to celebrate a life well lived, and presents service, product, and property solutions suited to clients’ personal and cultural needs. The position focuses on service excellence and using company technology to support sales quota achievement.

Requirements

• High school diploma or equivalent.
• Ability to obtain and maintain an insurance license as required by the state or province.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Proficient computer skills, including the MS Office suite.
• Professional demeanor and communication skills.
• Professional attire when meeting with clients or representing the company.
• Availability to work evenings and weekends.

Nice To Haves

• Sales or customer service experience.
• Previous experience with Customer Relationship Management (CRM) systems.
• Proficiency with CRM and social networking apps.
• Bilingual ability or knowledge of another language.

Responsibilities

• Develop trusting relationships with prospective and existing client families to generate sales leads, and enter prospective client contact information into the CRM system.
• Contact prospective clients and schedule appointments around their availability, including evenings and weekends.
• Use listening and empathy skills to guide prospective clients through pre-planning and selection of suitable services and property.
• Show property and explain its features to prospective families for pre-need and at-need sales.
• Explain insurance product features and complete accurate, complete sales and insurance contracts.
• Use CRM software to source leads from campaigns, prospective clients, and prior client sales, and develop a sales pipeline.
• Collaborate with Funeral Directors and families on pre-need property or mausoleum sales.
• Coordinate sales efforts with team members and other departments as appropriate.
• Seek coaching from the manager to improve sales processes, sales techniques, software proficiency, and product knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED