Sales Professional - Inside Sales

Service Corporation International•Oak Lawn, IL

13d•$50,000 - $100,000•Onsite

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and serves as a primary contact for families. It involves prospecting, building relationships with families and community members, presenting services, following up on client needs, and collaborating with funeral home and cemetery colleagues to support families before and after services.

Requirements

High school diploma or equivalent.
One to two years of college, or equivalent education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.
Insurance license, if required by state or provincial law and prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day and obtain referrals from families served by the location.
Build community and civic relationships through networking.
Explain and present services to families served and referred families.
Track activity levels to maintain productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their needs, and offer valuable solutions.
Maintain contact with families to ensure satisfaction; prepare for appointments and perform procedures professionally and carefully.
Follow through on customer problems and requests, and build trust-based relationships that support referrals.
Educate families about pre-planning and its benefits for their relatives and friends.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and potential sales.
Share family concerns with the SCI team.