Sales Professional - Inside Sales

Service Corporation International•Austin, TX

8d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. This role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting, presenting arrangements, building trust-based relationships, generating referrals, and coordinating with funeral directors, location managers, and other staff to ensure seamless service. The position requires frequent driving, flexible hours, and the ability to work some evenings and weekends, with occasional workdays of up to 12 hours.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state or province-issued driver's license with an acceptable driving record.
Ability to pass the company's internal presentation certification within 30 days of hire.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to treat others with empathy and respect.
Computer knowledge and familiarity with some software.
Customer service skills.
Ability to work flexible hours, including some evenings and weekends, and up to 12 hours in a day at times.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for at least 1–2 hours each day and maintain activity levels to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, understand their individual needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
Prepare for appointments and perform procedures professionally and attentively.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Connect families with services from at-need arrangements through aftercare and future protection.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the SCI team.