Sales Professional - Inside Sales

Service Corporation International•San Jose, CA

7d•$75,000 - $100,000

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential source of cemetery revenue, while serving as the primary contact for families. The counselor generates leads, develops relationships with families and community members, and helps families understand the benefits of pre-planning. The role also works closely with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless service.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer knowledge and familiarity with some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for 1–2 hours each day and hold oneself accountable for lead generation.
Obtain referrals from families served by the location.
Network and build relationships with community and civic organizations.
Explain and present information to families served and referred families.
Track activity levels and maintain productivity.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen to families, communicate honestly, and demonstrate genuine concern.
Understand each family’s needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform all procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships and earn referrals by educating families about pre-planning and protection for family members, relatives, and friends.
Maintain continuity from at-need services through aftercare and future family protection needs.
Collaborate with funeral directors, location managers, and funeral home and cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare for current needs and sales.
Share family concerns with the SCI team.