Sales Professional - Inside Sales

Service Corporation International•Elmhurst, IL

11d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, helps families identify solutions suited to their needs, and generates revenue for the cemetery. The position also serves as a primary contact for families, supporting them from immediate service needs through aftercare and future planning.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.
Ability to drive frequently.
Ability to work flexible hours, including up to 12 hours in a day at times, and a number of evenings and/or weekends each month.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for 1–2 hours each day and maintain activity levels to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present services to families and referred families.
Respond to client inquiries promptly, respectfully, sensitively, and professionally.
Listen to families, communicate honestly, and understand their individual needs to offer valuable solutions.
Stay in touch with families to ensure satisfaction and follow through on problems and requests.
Prepare for appointments and perform procedures professionally and with attention to detail.
Build trust-based relationships and seek referrals to educate families, relatives, and friends about pre-planning.
Connect families’ needs across at-need services, aftercare, and future planning.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service.
Review prior services and contacts to prepare for families’ current needs and potential sales.
Share family concerns with the SCI team.