Sales Professional - Inside Sales

SCI Shared Resources • San Jose, CA

5d

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue through sales and family support.

The position involves prospecting and generating leads, building relationships with families and community contacts, presenting pre-planning options, and following up to ensure satisfaction. The Sales Professional also works with funeral directors, location managers, and other staff to deliver coordinated service from at-need arrangements through aftercare and future family protection.

Requirements

• High school diploma or equivalent.
• 1–2 years of college, or an equivalent combination of education and experience.
• Current state/province-issued driver’s license with an acceptable driving record.
• Ability to pass the company’s internal presentation certification within 30 days of hire.
• Ability to work several evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• 1–2 years of customer service or sales industry experience is preferred.

Responsibilities

• Prospect for a minimum of 1–2 hours each day and hold oneself accountable for lead generation.
• Obtain referrals from families served by the location and build community and civic relationships.
• Explain and present arrangements and pre-planning options to families and referred families.
• Maintain and track activity levels to ensure productivity.
• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Listen to families, understand their unique needs, and offer solutions that provide value.
• Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
• Prepare for appointments and conduct all procedures professionally and attentively.
• Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
• Represent a continuous link between at-need services, aftercare, and future services that protect families.
• Collaborate with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless service.
• Review previous services and family contacts to prepare to support current needs and sales.
• Share family concerns with the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with company contribution.
• Sick leave.
• Short-term disability.
• Long-term disability.
• Life insurance.
• Voluntary accidental death or dismemberment insurance.
• Dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED