Sales Professional - Inside Sales

LED FastStart•New Orleans, LA

5d•$50,000 - $100,000•Onsite

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and serves as a primary contact for families while helping generate revenue for the cemetery. It involves prospecting and generating referrals, understanding families’ needs, presenting suitable arrangements and pre-planning options, and working with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Must pass the company's internal presentation certification within 30 days of hire.
Ability to drive frequently.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.
Ability to obtain and maintain an insurance license if required by state or provincial law.

Nice To Haves

One to two years of customer service or sales industry experience.
Insurance license, if required by state or provincial law.

Responsibilities

Prospect for a minimum of 1–2 hours each day and track activity to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements and related presentations to families and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their individual needs, and offer solutions that provide value.
Maintain contact with families to ensure satisfaction and follow through on customer problems and requests.
Prepare for appointments and perform procedures professionally and with attention to detail.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning and protection for relatives and friends.
Provide continuity from at-need services through aftercare and future family-protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the broader team.