Sales Professional - Inside Sales

SCI Shared Resources • Caguas, PR

4d

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential source of cemetery revenue, while serving as a primary contact for families.

The position involves generating leads through daily prospecting, referrals, and community networking; presenting options to families; and maintaining activity records. The Sales Professional responds to inquiries, listens to families’ concerns, identifies their needs, follows up to ensure satisfaction, and handles requests professionally. The role also educates families about pre-planning and seeks referrals to help protect family members and others.

The Sales Professional works with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless service from at-need arrangements through aftercare and future planning. The role requires frequent driving, flexible hours, and the ability to work some evenings and weekends, and sometimes up to 12 hours in a day.

Requirements

• High school diploma or equivalent.
• 1–2 years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Ability to pass the Company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or province law.
• Ability to work flexible hours, including up to 12 hours in a day at times.
• Ability to treat others with empathy and respect.
• Computer and some software knowledge.
• Customer service skills.

Nice To Haves

• 1–2 years of customer service or sales industry experience.

Responsibilities

• Prospect for leads for a minimum of 1–2 hours each day.
• Obtain referrals from families served by the location.
• Network and build relationships with community and civic organizations.
• Explain and present arrangements to families served and referred families.
• Track activity levels and maintain productivity.
• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Listen and communicate honestly and with genuine concern to understand families’ needs and offer valuable solutions.
• Stay in touch with families to ensure satisfaction.
• Prepare for appointments and perform procedures professionally and with attention to detail.
• Follow through on customer problems and requests.
• Build trust-based relationships and seek referrals.
• Educate families about the benefits of pre-planning and offer protection to family members, relatives, and friends.
• Represent a continuous link from at-need services through aftercare and future family services.
• Collaborate with funeral directors, location managers, and funeral home and cemetery staff to provide seamless, high-quality service.
• Review prior services and family contacts to prepare for current needs and sales.
• Share family concerns with the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with Company contribution.
• Sick leave.
• Short-term disability.
• Long-term disability.
• Life insurance.
• Voluntary accidental death or dismemberment insurance.
• Dependent life insurance.
• SCI 401(k) Retirement Savings Plan with Company match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED