Sales Professional - Inside Sales

Service Corporation International•Pharr, TX

4d•$50,000 - $100,000

About The Position

The Sales Professional provides customer service to the Hispana community and serves as the primary customer contact for at-need cemetery property and products, as well as pre-need funeral and cemetery arrangements. The role generates revenue by selling customized goods to walk-in customers and warm leads. It requires compassion and a willingness to work in the death industry. The position guides families through their choices by listening to their needs, presenting service and property options, explaining contracts and payment options, and following up as arrangements progress. The Sales Professional also supports families at visitations, services, and receptions; coordinates with funeral and cemetery teams; and develops potential pre-need customers from warm leads. The role maintains leads in Salesforce.com, works toward a 4-to-1 close rate, and uses online training tools to develop product knowledge and sales presentations. Work is performed under guidance, with routine work following established procedures and non-routine issues escalated for assistance. The position must comply with applicable regulations and company policies.

Requirements

High school diploma or GED.
At least 1 year of customer service or direct sales work experience.
Bilingual in Spanish and English.
Current state-issued driver’s license and an acceptable driving record for operating company-owned vehicles.
Life insurance license as required by the state regulatory board.
Computer skills and professional verbal communication skills.
Willingness to work in the death industry.
Positive attitude, self-motivation, and drive to continually advance industry and business knowledge.
Ability to build professional, trusting business relationships.
Cognitive ability to reason, plan, identify problems, comprehend ideas, learn quickly and from experience, and apply learning to new situations.
Process- and results-oriented approach, including identifying obstacles and keeping projects moving.
Ability to comply with company policies, including punctuality and attendance and workplace safety, and to project a favorable company image.
Availability to work nights, weekends, and overtime.
Ability to pass the Company’s internal presentation certification within 30 days of employment.

Nice To Haves

College coursework at the sophomore level; alternatively, an additional two years of directly related work experience in business administration, sales, or marketing may be considered.

Responsibilities

Build understanding of each family’s needs, culture, and concerns through listening, honest communication, and genuine concern.
Present services, products, and property options electronically, answer customer questions, and help customers make selections.
Drive a company vehicle to show customers available cemetery plots or columbarium niches.
Enter selections into electronic contracts, obtain supporting authorization documents and signatures, and collect life insurance policies or payments or discuss payment options.
Follow up with families as arrangements progress, address changes or issues, and resolve concerns in coordination with funeral and cemetery teams.
Discuss customer concerns and resolution options with team members or management, obtain authorizations, and follow up with customers in person, by phone, or by email.
Greet and escort immediate family members and attend visitations, services, and receptions to answer guest questions and resolve issues.
Identify warm leads from families and guests who express interest in pre-need arrangements.
Review warm leads, place outgoing calls, establish initial contact, listen to needs, and schedule formal appointments.
Provide prospective customers with industry marketing materials, confirm appointments at least 24 hours in advance, reschedule as needed, and prepare based on previously disclosed needs.
Maintain leads in the Salesforce.com database and monitor progress toward a 4-to-1 close rate.
Use online training tools to build knowledge and skills and rehearse presentations for continual improvement.
Follow established procedures, comply with regulations and policies, and escalate non-routine issues for assistance.
Discuss assignments, expectations, priorities, and deadlines with the manager and seek guidance and coaching.