Sales Professional - Inside Sales

Service Corporation International • Columbus, GA

7d

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is a primary contact for families, while also generating revenue for the cemetery. The position involves prospecting, presenting arrangements, building relationships with families and community members, and collaborating with funeral home and cemetery staff to provide seamless service.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Pass the Company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or provincial law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Computer and basic software knowledge.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience.

Responsibilities

• Prospect for at least 1–2 hours each day and track activity to support productivity.
• Obtain referrals from families served and build community and civic relationships.
• Explain and present arrangements to families and referred families.
• Respond to client inquiries promptly, respectfully, sensitively, and professionally.
• Listen and communicate honestly to understand each family’s needs and offer valuable solutions.
• Stay in touch with families to ensure satisfaction and follow through on their problems and requests.
• Prepare for appointments and complete procedures professionally and attentively.
• Build trust-based relationships and educate families about pre-planning and its benefits to earn referrals.
• Maintain continuity from at-need services through aftercare and future family-protection services.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
• Review prior services and family contacts to prepare for current needs and sales.
• Share family concerns with the SCI team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED