Sales Professional - Inside Sales

Service Corporation International•Colton, CA

7d•$75,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and contributes to cemetery revenue. The position involves prospecting and generating referrals, understanding family needs, presenting solutions, and maintaining relationships before and after services. The Sales Professional collaborates with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Insurance license if required by state or province law and prescribed by the applicable state board.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for 1–2 hours each day and track activity to ensure productivity.
Obtain referrals from families served by the location, and build community and civic relationships.
Explain and present services to families and referred families.
Respond to client inquiries promptly and respectfully; listen, communicate honestly, and understand each family’s needs.
Offer solutions that provide value, maintain contact to ensure satisfaction, and follow through on customer problems and requests.
Prepare for appointments and perform procedures professionally and with attention to detail.
Build trust-based relationships and seek referrals by educating families about the benefits of pre-planning.
Maintain continuity from at-need services and aftercare through future family-protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
Review prior services and family contacts to prepare for current needs or sales, and share family concerns with the SCI team.