Sales Professional - Inside Sales

SCI Shared Resources • Chalmette, LA

5d

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and acts as a primary contact for families while generating revenue for the cemetery. The position involves prospecting, developing community relationships, supporting families through attentive communication, and collaborating with funeral home and cemetery colleagues to provide seamless service.

Requirements

• High school diploma or equivalent.
• 1–2 years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Ability to pass the Company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or provincial law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• 1–2 years of customer service or sales industry experience is preferred.

Responsibilities

• Prospect for a minimum of 1–2 hours each day and track activity levels to ensure productivity.
• Obtain referrals from families served by the location and build community and civic relationships.
• Explain and present arrangements to families served and referred families.
• Respond to client inquiries promptly and professionally, listening to families and understanding their individual needs.
• Stay in touch with families to ensure satisfaction, prepare for appointments, and follow through on problems and requests.
• Build trust-based relationships and educate families about pre-planning and protection options to earn referrals.
• Connect services provided at need through aftercare and future family protection.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
• Review previous services and family contacts to prepare for current needs or sales.
• Share family concerns with the rest of the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED