Sales Professional - Inside Sales

SCI Shared Resources•Columbus, GA

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and serves as the primary contact for families. The counselor develops relationships with families, understands their needs, offers appropriate solutions, and follows through to support satisfaction and future protection planning. The position involves prospecting, obtaining referrals, networking in the community, presenting options to families, and tracking activity. The counselor also works with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless service from at-need arrangements through aftercare and future planning.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Ability to pass the company's internal presentation certification within 30 days of hire.
Ability to work a number of evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer knowledge and familiarity with some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, and show genuine concern while developing an understanding of their unique needs.
Offer solutions that provide value and stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn the opportunity to ask for referrals.
Educate families about the benefits of pre-planning and offer protection to family members, relatives, and friends.
Represent the continuing connection between at-need services, aftercare, and future family protection services.
Collaborate with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless, high-quality service.
Review prior services and contacts with families to prepare for current needs or sales.
Share family concerns with the SCI team.