Sales Professional - Inside Sales

SCI Shared Resources • Baltimore, VA

5d

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, generates revenue for the cemetery, and acts as a primary contact for families. Responsibilities include prospecting, building relationships with families and community members, presenting options, following up on family needs, and collaborating with funeral home and cemetery staff to provide seamless service.

Requirements

• High school diploma or equivalent.
• A current state- or province-issued driver’s license with an acceptable driving record.
• Ability to pass the company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by applicable law.
• Ability to work flexible hours and, at times, up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Nice To Haves

• 1–2 years of college, or equivalent education and experience.
• 1–2 years of customer service or sales industry experience preferred.

Responsibilities

• Prospect for leads for a minimum of 1–2 hours each day and track activity to ensure productivity.
• Obtain referrals from families served and build community and civic relationships.
• Explain and present services to families and referred families.
• Respond to client inquiries promptly and professionally; listen to families, understand their needs, and offer appropriate solutions.
• Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
• Prepare for appointments and perform procedures professionally and attentively.
• Build trust-based relationships and seek referrals by educating families about the benefits of pre-planning.
• Represent a continuous link between at-need services, aftercare, and future family protection services.
• Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
• Review previous services and contacts to prepare to support families’ current needs and sales opportunities.
• Share family concerns with the rest of the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED