Sales Professional - Outside Sales

SCI Shared Resources•Corpus Christi, TX

2d•Remote

About The Position

The Sales Professional works from home and presents at-need cemetery and pre-need arrangement services and products to consumers. The role is responsible for achieving monthly sales targets by generating and qualifying leads, scheduling appointments, presenting options, and building professional relationships with families and the community. Sales professionals guide families through cemetery grounds or crematory mausoleums, learn about each family’s needs, and offer suitable solutions. They also complete and explain contracts, follow up on outstanding documents and questions, and provide service intended to support future sales and promote the SCI brand. The position requires substantial prospecting, including spending at least 50% of the workday developing leads through community and professional networks, events, door knocking, or seminars. The employee tracks activity in a CRM system, schedules appointments, prepares for qualified leads, and may work nights and weekends. The role also involves supporting families during times of grief, attending services or receptions, following up through aftercare visits, and collaborating with management and staff to provide high-quality service.

Requirements

High school diploma or equivalent required.
Funeral Directors License where required by state law.
Life Insurance license where required by state law; the company will support obtaining licensing.
Current state- or province-issued driver’s license with an acceptable driving record.
Goal-oriented, self-starter approach.
Computer and technology skills.
Public speaking ability and comfort presenting to small groups.
Ability to work well independently and as part of a team.
Ability to work a significant number of evenings and weekends.

Nice To Haves

College coursework preferred.
Sales experience preferred.
Industry experience is a plus.
Previous experience with Customer Relationship Management (CRM) systems is a plus.
Bilingual ability is a plus.

Responsibilities

Attain or exceed monthly sales revenue quotas.
Present Dignity Memorial Personal Planning Guide electronic presentations about at-need cemetery and pre-need arrangement services and products.
Explain the benefits of pre-planning and guide prospective families through cemetery grounds or crematory mausoleums.
Listen to families’ needs, ask probing questions, and offer solutions suited to their circumstances.
Provide service beyond expectations and promote the SCI brand and service excellence.
Complete contracts accurately according to company processes, follow up on outstanding documents and questions, and walk families through final contracts.
Generate leads through community, professional, civic, business, and organizational relationships.
Spend at least 50% of the workday prospecting, including through events, door knocking, and seminars.
Track activity in the Customer Relationship Management (CRM) database and maintain productivity.
Obtain referrals through aftercare visits, qualify leads, and schedule sales appointments.
Prepare marketing materials or cultural knowledge for appointments based on qualified leads.
Build and maintain service-oriented relationships with families, resolve concerns, communicate honestly, and meet commitments.
Support grieving families with acts of kindness and attend services or receptions.
Maintain continuity from at-need services through aftercare and future family-protection services.
Collaborate with management and staff to provide high-quality service and improve processes.
Share family concerns with the SCI team.