Sales Professional - Inside Sales

Service Corporation International•Tampa, FL

12d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary personalized service, generates revenue for the cemetery, and serves as a primary contact for families. The position involves prospecting, developing relationships with families and community members, presenting arrangement options, and coordinating with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college, or equivalent education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for 1–2 hours each day and maintain and track activity levels to support productivity.
Obtain referrals from families served and build community and civic relationships.
Explain and present offerings to families served and referred families.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen to families, understand their individual needs, and offer solutions that provide value.
Stay in touch with families to ensure satisfaction; prepare for appointments and perform procedures professionally and carefully.
Follow through on customer problems and requests, build trust-based relationships, and seek referrals.
Educate families about pre-planning and its benefits to help protect family members, relatives, and friends.
Provide continuity from at-need services through aftercare and future family-protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the SCI team.