Sales Professional - Inside Sales

LED FastStart•Chalmette, LA

7d•$50,000 - $100,000

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential contributor to cemetery revenue and the primary contact for families. The counselor prospects for leads, builds relationships with families and community members, presents options, and works with funeral home and cemetery colleagues to provide seamless service from immediate needs through aftercare and future planning.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Must pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or provincial law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for at least 1–2 hours each day and track activity to ensure productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families and referred families.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen to families, understand their individual needs, and offer solutions that provide value.
Keep in touch with families to ensure satisfaction; prepare for appointments and follow procedures professionally and attentively.
Follow through on customer problems and requests, build trust-based relationships, and seek referrals.
Educate families about the benefits of pre-planning and protection for their relatives and friends.
Connect services provided at need with aftercare and future family needs.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales.
Share family concerns with the SCI team.