Sales Professional - Outside Sales

Service Corporation International • Glendale, CA

2d • $50,000 - $100,000 • Onsite

About The Position

The Sales Professional - Outside Sales role is a self-starter position responsible for achieving quota by selling pre-need arrangements and services. The role serves families in a professional, caring, and timely manner. Follow-up and generating referrals from client families are integral to success and to establishing strong service relationships. The sales professional also develops relationships within the community.

The position involves prospecting, presenting pre-planning options, maintaining relationships with families, and collaborating with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service. The role may require work beyond standard hours, including nights and weekends, and local or multiple-location travel.

Requirements

• High school education or equivalent.
• One to two years of college or equivalent experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• A Funeral Directors License is required in states or provinces where it is necessary to perform the role.
• Sales experience, one to two years of industry experience, or equivalent education.
• Basic computer and technology skills in a sales environment.
• Ability to work well independently and as part of a team.
• Ability to work beyond standard hours as needed.
• Good driving record and work ethic.
• High level of integrity.
• Creative, outgoing, and energetic approach.
• Comfort presenting in front of others.
• Desire to help others.

Nice To Haves

• Previous experience with Customer Relationship Management (CRM) systems.
• Bilingual ability or knowledge of another language.

Responsibilities

• Network and build relationships to generate recommendations and referrals for at-need cemetery arrangements and pre-need arrangements using company tools, processes, and standards.
• Prospect for at least four hours each day when working an eight-hour day, including through face-to-face outreach at events, door knocking, or group seminars.
• Obtain referrals from families served by following up with them after services.
• Build community and civic relationships.
• Explain and present Dignity Memorial® Personal Planning Guide presentations to families served and referred families.
• Track activity levels to ensure productivity.
• Maintain schedule flexibility to achieve results, often working nights and weekends.
• Establish and maintain strong business relationships with families by connecting with them, addressing their concerns and needs, and following through.
• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Support grieving families with acts of kindness; listen, communicate honestly, and show genuine concern.
• Understand each family’s needs and offer valuable solutions.
• Stay in touch with families to ensure satisfaction.
• Prepare for appointments and perform procedures professionally and with attention to detail.
• Provide service beyond expectations to support satisfaction and long-term relationships.
• Build trust-based relationships and earn the opportunity to request referrals and educate families about pre-planning.
• Work cooperatively with funeral directors and other funeral home or cemetery staff.
• Collaborate with funeral directors, location managers, and staff to provide seamless, high-quality service.
• Maintain continuity from at-need services through aftercare and future family protection services.
• Review previous services and family contacts to prepare for current needs or sales.
• Set arrangement continuation visits within two to three days after the service as part of a coordinated team approach.
• Share family concerns with the SCI team.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts for health care and dependent care.
• Health Savings Account with company contribution.
• Sick leave.
• Short-term disability and long-term disability.
• Life insurance, voluntary accidental death or dismemberment insurance, and dependent life insurance.
• SCI 401(k) Retirement Savings Plan with company match.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED