Outside Sales Professional

Genuine Parts Company•Waterloo, WI

About The Position

The Outside Sales Professional is a self-motivated, customer-centric representative responsible for promoting NAPA's products and services and expanding business with new and existing customers. The role focuses on acquiring customers, developing sales, closing deals, and maintaining customer relationships after the sale. The Sales Professional works with local store leadership and manufacturer representatives to grow sales, improve customer knowledge, and strengthen program offerings.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver's license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves and reach upper shelves (up to eight feet) using a stool or ladder when necessary; stand and walk for the entire work shift; and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.
Ability to communicate proactively and clearly, motivate and inspire others, focus on outcomes and customer success, think strategically, and make balanced decisions.
Ability to provide inclusive leadership, develop talent, give ongoing feedback, and build trust across the organization.

Nice To Haves

Bachelor's degree.
Background in the automotive industry.
Leadership experience.

Responsibilities

Drive growth in company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop sales plans and proactively initiate, contact, manage, and develop local leads.
Identify customer needs and align solutions with NAPA's offerings.
Work with manufacturer's representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers and keep them connected through NAPA eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA products and services.
Maintain customer satisfaction and provide strong customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.