Outside Sales Professional

Genuine Parts Company•Lebanon, TN

About The Position

The Outside Sales Professional is a self-motivated, customer-centric representative who promotes NAPA’s products and services, wins new customers, closes deals, and maintains customer relationships after the sale. The role focuses on expanding the business of new and existing customers and growing sales and profits for company-owned NAPA Auto Parts stores. The Sales Professional works with the local Store Manager and manufacturers’ representatives to develop sales plans, manage leads, improve program offerings, and increase customer knowledge. The position also connects customers with NAPA’s eSales programs, presents educational sessions on products and services, and provides customer service and problem resolution in person or by telephone.

Requirements

Prior experience in a retail store or outside sales.
At least 2 years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and maintaining accounts.
Ability to present information in group meetings.
Valid driver’s license with no more than 2 moving violations in the last 4 years.
Ability to bend to floor-level shelves and reach upper shelves (up to eight feet) using a stool or ladder when necessary.
Stamina to stand and walk for an entire work shift and lift up to 60 pounds of merchandise.
Clear speaking and attentive listening skills.
Demonstrated ability to communicate proactively, motivate and inspire others, focus on outcomes and customer success, think strategically, and develop high-performing teams through inclusive leadership, feedback, and trust-building.
Embodies the values of serve, perform, influence, respect, innovate, and team.

Nice To Haves

Bachelor’s degree.
Background in the automotive industry.
Leadership experience.

Responsibilities

Drive growth in company-owned NAPA Auto Parts stores, customer base, sales, and profits.
Promote NAPA products and programs to wholesale customers.
Work with the local Store Manager to develop plans to increase sales and initiate, contact, manage, and develop local leads.
Identify customers’ needs and align solutions with NAPA’s offerings.
Work with manufacturers’ representatives to improve program offerings and grow customer knowledge of product lines.
Engage customers and connect them through NAPA’s eSales programs.
Conduct educational seminars, clinics, and presentations on NAPA product lines and services.
Maintain customer satisfaction and provide customer service, including resolving customer problems, complaints, and questions in person or by telephone.
Set expectations, meet commitments, track results, and manage accountability.
Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people.