Sales Professional - Inside Sales

SCI Shared Resources•Columbus, GA

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and acts as the primary contact for families. It involves prospecting and lead generation, building trust-based relationships with families and community members, explaining services and pre-planning benefits, and working with funeral home and cemetery colleagues to provide seamless service.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for leads for a minimum of 1–2 hours each day and obtain referrals from families served.
Build community and civic relationships and maintain and track activity levels to ensure productivity.
Explain and present arrangements and services to families and referred families.
Respond to client inquiries promptly and with respect, sensitivity, and professionalism.
Listen to families, understand their unique needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and conduct procedures professionally and carefully.
Follow through on customer problems and requests and build trust-based relationships that support referrals.
Educate families, relatives, and friends about the benefits of pre-planning and offer protection through pre-need arrangements.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide high-quality, seamless service.
Review previous services and family contacts to prepare to support current needs and sales.
Share family concerns with the rest of the SCI team.