Sales Professional - Inside Sales

SCI Shared Resources•Baltimore, VA

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and is an essential part of generating cemetery revenue while acting as the primary contact for families. The position focuses on prospecting and lead generation, building relationships with families, and collaborating with funeral home and cemetery colleagues to provide seamless service. Counselors listen to families’ needs, explain available solutions and the benefits of pre-planning, follow through on requests, and maintain contact to support family satisfaction.

Requirements

High school diploma or equivalent.
1–2 years of college or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state/province law.
Flexible hours, including the ability to work up to 12 hours in a day at times.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present offerings to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen and communicate honestly and with genuine concern to understand each family’s unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Represent a continuous link between at-need services, aftercare, and future services that protect families.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs and sales.
Share family concerns with the rest of the SCI team.