Sales Professional - Inside Sales

Service Corporation International•Carolina, PR

14d•$50,000 - $100,000

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service and acts as a primary contact for families while generating revenue for the cemetery. The position involves prospecting, presenting options to families, maintaining relationships, and coordinating with funeral home and cemetery colleagues to provide seamless service. Work hours are flexible, but the employee must be able to work some evenings and weekends and, at times, up to 12 hours in a day. Frequent driving is required.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver's license with an acceptable driving record.
Obtain and maintain an insurance license if required by state or province law.
Pass the company's internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to work flexible hours, including up to 12 hours in a day at times.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.

Responsibilities

Prospect for 1–2 hours each day and maintain and track activity levels to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, communicate honestly, understand their unique needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and perform procedures professionally and with attention to detail.
Follow through on customer problems and requests.
Build trust-based relationships and seek referrals to educate families and others about the benefits of pre-planning.
Provide continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review prior services and family contacts to prepare for current needs and sales.
Share family concerns with the SCI team.