Sales Professional - Inside Sales

SCI Shared Resources•Chapel Hill, IL

About The Position

The Family Service Counselor serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides personalized service, acts as the primary contact for families, and contributes to cemetery revenue. It includes prospecting and lead generation, developing relationships with families and community contacts, explaining pre-planning options, and coordinating with funeral home and cemetery colleagues to provide seamless service. Compensation is commission-based, with a minimum pay rate of $17.05 per hour for all hours worked. The estimated first-year total target compensation is $50,000–$100,000 annually; in subsequent years, sales professionals commonly earn $100,000–$150,000 or more. Actual compensation varies based on performance, location, and business conditions.

Requirements

High school diploma or equivalent.
One to two years of college, or equivalent education and experience.
Current state/province-issued driver’s license with an acceptable driving record.
Ability to pass the Company’s internal presentation certification within 30 days of hire.
Ability to obtain and maintain an insurance license if required by state/province law.
Ability to work a number of evenings and/or weekends each month.
Ability to drive frequently.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

One to two years of customer service or sales industry experience is preferred.
Insurance license if required by state/province law and as prescribed by the applicable state board.

Responsibilities

Prospect for leads for at least 1–2 hours each day, obtain referrals from families served, and build community and civic relationships.
Present information and options to families served and referred families, and track activity levels to ensure productivity.
Respond to family inquiries promptly and professionally, listen to understand each family’s needs, and offer suitable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and perform procedures professionally and attentively.
Follow through on customer problems and requests, build trust-based relationships, and seek referrals by educating families about pre-planning.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service.
Review previous services and family contacts to prepare to support current needs and sales, and share family concerns with the SCI team.