Sales Professional - Inside Sales

SCI Shared Resources•Evansville, IN

About The Position

The Sales Professional serves client families by making at-need cemetery arrangements and selling pre-need arrangements. The role provides exemplary, personalized service, generates revenue for the cemetery, and serves as a primary contact for families. The position is responsible for generating leads through daily prospecting, referrals, and community networking. It involves presenting options to families, understanding their needs, maintaining contact, preparing for appointments, and resolving customer concerns with professionalism and care. The Sales Professional also works with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless service and support families’ current and future needs. Compensation is listed as $40,000 to $100,000 earning potential.

Requirements

High school diploma or equivalent.
1–2 years of college, or an equivalent combination of education and experience.
Current state or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience.

Responsibilities

Prospect for a minimum of 1–2 hours each day.
Obtain referrals from families served by the location and build community and civic relationships.
Explain and present arrangements to families served and referred families.
Track activity levels to ensure productivity.
Respond to client inquiries promptly, respectfully, sensitively, and professionally.
Listen to families, communicate honestly, understand their unique needs, and offer appropriate solutions.
Stay in touch with families to ensure satisfaction and follow through on problems and requests.
Prepare for appointments and perform all procedures professionally and with attention to detail.
Build trust-based relationships and seek referrals to educate families about pre-planning and protection options.
Connect services provided at need through aftercare with opportunities to serve and protect families in the future.
Collaborate with funeral directors, location managers, and other funeral home or cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare to support current needs or sales.
Share family concerns with the rest of the SCI team.